FAQs

Recreation FAQs

What are the dates, times and locations for the recreation programs that the City offers? 
The dates, times and locations for our programs depend on the season.  Information is available on-line and in our Digital Program Guide for all classes, programs and activities that we offer.  Click on the Browse Current Offerings button to the left to see what we are currently offering. 

Where can I get a copy of the brochure?

The brochure is distributed twice a year, August and February.  The brochure is mailed to all South Burlington residents through the local newspaper, “The Other Paper”.  It is placed as an insert into the paper.  You can also pick up a copy of the brochure at the following locations; the Recreation & Parks Dept., the lobby of the Municipal Building, the school offices, the library and Cairns Arena. Click on the Digital Program Guide button to the left for a digital copy of the brochure or visit our Online site to view programs.  The Online site will have the most updated information on programs and any new programs that have been added. Click on the Browse Current Offerings button to the left to view the site. 

How can I register for programs?

You can register in-person, by mail or use our online registration site.  To begin registration click on the Register Now button, to the left, for online and mail in information. 

In Person Registration:
 
For in-person registration please stop by the Recreation and Parks Department at 575 Dorset Street.  We have everything you need to get your family signed up.

Mail-In Registration:

First-Timers- If it is your first time registering with us print off the Household Information Form, fill it out completely and send it in with the Mail-In Registration Form and payment. This will enable us to put your family into our system and then register your family members. 

Already in our System?- if you have registered for a program in the past, you are already in our system and only need to fill out the Mail-In Registration Form and send in with payment. If you need to update any information you can use the Household Information Form and mail that in as well. You will receive a receipt by email once we have entered your registration. 


Online Registration:

New User- No Account- If you have never registered for a program with us, you are considered a new user and will need to set up a household account. Click on the Register Now button to the left and then click on the Create Account button. Fill out the form and submit it, be sure to add all family members and their information.   You will receive confirmation within 24 to 48 hours that your account has been activated, once it is approved and processed. Once you receive your confirmation notice you can now Log-In and use your password to access the online registration site.

First-Time- Have an Account- If you have registered for a program in the past, but have not used WebTrac before, you are a first time user to this site. Your Username is your e-mail, which you have placed on file with us, and your password is your home phone number with no dashes (example: 8025559595). If you have this information you can log onto WebTrac and follow the instructions for FIRST TIME USER. If you need to check this information please contact our office at 846-4108. Once you are logged in it will prompt a screen that will give you the option to change your password.  Also you will have to answer two security questions to be used if you forget your password. Click on the Register Now button to the left to begin.

Can I Browse the Online Site without a log on account?
Yes, as a guest you are able to browse the site and view our program offerings.  You do not need a password to view the site.  Visit it often for up-to-date program information and New Programs being added regularly. To begin click on the Browse Current Offerings button to the left. To view program information use the search options on the page. 

I missed the deadline to register.  Is there anything I can do?  
Yes, after the deadline for registration or when a program has filled we start a waiting list for programs.  As soon as there is a vacancy in the program we will contact you.  To add someone to a wait list, call us at (802) 846-4108.  You cannot be added to a wait list online. No registrations are accepted after the 2nd meeting of a program.