Customer Service

The South Burlington Water Department is dedicated to provide the very best customer service to residential as well as commercial consumer's in the City's service area. The department currently has a staff of 7 employees with experience ranging from 1 to 25 years.

In this section we hope to provide useful tools and information such as:

  • The water department provides the billing service to the South Burlington Water Quality Department (Sewer) and the City Stormwater Department.
  • Water bills are billed to the owner of record of the property unless a written request form is filed with the water department (Landlord - Tenant Agreement).
  • There is a minimum water/sewer usage fee for each individual account of 0-1000 cubic feet per billing cycle. This fee is payable unless water termination at the curb stop has been arranged with the water department.
  • Bills are processed quarterly and sent out on the 15th of the month.


Outlining Water Department / Homeowner Responsibility

Water Service Ownership

Curb Stops or Service Valves: Curb stops or service valves are typically placed on the service line at the edge of the municipal right-of-way or easement. Responsibility on the service line is split at the curb stop. The SBWD is responsible for most service lines from the water main up to the curb stop. The property owner is responsible for the service line from the curbstop up to the meter including the valve before the meter. One exception to this rule is when the service line is large enough that the connection is made by a tapping sleeve and valve. In this case, the property owner is responsible for the entire service line beyond the tapping valve. The City of South Burlington Water Ordinance, current edition, further defines water line ownership and responsibility.

Meters: The SBWD is responsible for all meters for which it bills water from. Also included with the meter is the meter connections, known as meter spuds. The City of South Burlington water distribution system contains a majority of Neptune meters as well as a few Sensus and Metron-Farnier meters in commercial settings.