Is the water fluoridated?
Yes, 0.7 ppm of fluoride is added for dental health under the Vermont Department of Health Fluoridation Program.
What is the total hardness of the water?
The total hardness of the water is 3.6 grains/gallon.
What if I have questions or concerns about water quality?
Customers of the South Burlington Water Department should contact the Water Department at 864-4361 to discuss their concerns. If the Water Department is unable to address the issue, then it will be presented to the Champlain Water District's Water Quality Department.
Who do I contact for stormwater related questions?
For Stormwater related questions you will need to call the Stormwater Department at 658-7961.
Who do I contact for sewer related questions?
If you have a question regarding sewer lines or stormdrains in regards to location, repairs, connections, backups, etc. you will need to call Public Works at 658-7961. Other sewer related questions please call Water Quality at 658-7964.
What would cause a higher than normal bill?
The most common cause of a high water bill is a toilet leak. These are not always easily detectable. Check the water level in the tank to make sure it is not dripping into the filler pipe. Another simple test is to apply 4-5 drops of food coloring into the tank, wait 15-20 minutes. If it turns the water in the bowl to that color, then there is a leak.
Other causes of high usage could be leaks such as dripping faucets, shower heads or broken pipes (internal or irrigation). Also, during the warmer months people tend to use more water for watering lawns, washing cars, filling pools, etc..
What is the conversion of cubic feet to gallons?
1 cubic foot of water is the equivalent of 7.480 gallons. The department bills in thousand cubic feet; therefore there are 7,480 gallons to 1000 cubic feet.
Why if I use under 1000 cubic feet is my bill the same amount ?
There is a minimum water usage fee for 0-1,000 cubic feet per billing cycle and billed out at the current rate.
Can I pay my bill with a debit or credit card?
Yes, please click here to be taken to the online bill pay portal:
https://champlainwater.azurewebsites.net
Can payment of my bill be withdrawn automatically from my checking account?
Yes, this option is available by filling out and sending in an automatic payment enrollment form which can be obtained and printed out this form, or by calling the office and having one mailed to you.
As a property owner, can I put a bill in a tenant's name?
All water charges will be billed to the owner of record of the facility(ies) served, unless waived by the legislative body. Upon written request, the Department will provide billing to the tenant within the facility of record. Although another person may pay the service rate, the owner of the premises shall be held responsible for such rate.
A Landlord - Tenant Agreement Form can be obtained from the forms section of this web site or by calling the office and requesting one be mailed.
Why do I receive an error message when trying to create an account on the payment portal?
For verification purposes, a phone number is required to be on file for your account with the Department. Please call (802-864-4361) or email (billing@champlainwater.org) the office to verify that we have a phone number listed for your account.
